FAQ

Questions about the device

What is it?

The Infloow Contact Tracer is a proximity sensor which will detect if a person is engaging with another person within 1.5 meter, 6 feet in the US. If so, a unique code is exchanged between the two devices which accounts for one event. If the two (or more) persons stay in this position for a longer period of time, every 10 seconds a new event will be generated and stored in the devices.

What is the target audience?

The system is targeted towards business use in factories, warehouses, distribution centers, hospitals, offices and the like. The device is not meant to be used by consumers in the public space.

Is it water resistant / waterproof

No, the Infloow Contact Tracer is not waterproof and must be worn under a jacket or other coverage when the worker has activities outside and in the rain.

How big is the device and what is its weight?

The device is 50mm x 35mm x 16mm (LxWxH) and its weight is 21 grams.
(2 x 1.4 x 0.6 inches and 0.7 ounces)

Is there any display on the unit?

No there is no display or other indicator on the device.

Does it get hot as it is used?

No, there is no temperature increase.

Does it make a sound as an event is logged?

The Infloow Contact Tracer does not make any sound when in contact within 1,5 metres, 6 feet in the US of another Infloow Contact Tracer.

Does it cause radiation or cancer?

The Infloow Contact Trace uses Bluetooth wireless technology which is 2.4Ghz. This is the same frequency as WiFi. These wireless signals are everywhere and there is no scientific data that it can cause cancer.

How does it select the distance and the contact person?

The Infloow Contact Tracer is programmed so that the Bluetooth signal only travels around 1.5 meter, 6 feet in the US. It sends its ID and then listens to the surroundings also in this 1.5-meter, 6 feet in the US range. When a co-worker with a Infloow Contact Tracer is within range, they exchange the unique IDs and these are stored in memory.

Questions about switching on/off

Is the Infloow Contact Tracer activated by default – can you activate/de-activate?

The Infloow Contact Tracer is active when in use (it detects movements) and asleep when not in use.

Can you put the Infloow Contact Tracer back to zero when switching the tool to another person?

No, that’s not possible due to security reasons. This way there’s no possibility to erase the data by accident. After 14 days all previous data will be deleted, but only when using the App.

Does the Infloow Contact Tracer switch off when I do not wear it anymore and have it placed in the locker?

When the Infloow Contact Tracer is placed on a desk or in a locker (after work the device can be left at the workplace) the device will switch off after 5 minutes. This in order to save battery when not in use.

What is average time to set up?

The HR department needs to register each device with the existing employee identification system e.g. link the ID of the device to the employee number. After that the devices can be deployed to all workers in the factory.

Questions about the battery

What type of battery is used?

The Infloow Contact Tracer has a lithium battery.

Can we monitor the battery lifetime ?

Yes, with the App.

How long does the battery last?

The minimum lifetime is 6 months in full operation.

Is it easy to change a battery and how can I do this?

It is not possible to change the battery, as it is encapsulated in the device. If a battery life ends, or the battery malfunctions, the tracer unit will need to be replaced.

Questions about the App

What is the functionality of the App?

The App is used to scan the barcode of a tracer in order to read its memory.

Why is the App only available for Android?

For time to market reasons, we have developed an initial Android App. An Apple iOS version will be available in the immediate future. Please not that this is not a personal cellular device.

Is the App available in the Google Play Store?

No, the App will be distributed via a dedicated download to our Customers. This is done for security reasons and also to make clear that this is not a consumer App. It is just a tool for the Safety Officer or HR Manager to download and export the data.

In what format does the App export the data?

The App reads the data from a tracer and exports it to an Excel formatted file.

Questions about the signal, network and software

Does the signal interfere with other signals/networks?

The Infloow Contact Tracers are devised to connect to one another with the set distances. There should be no interference with other signals or networks.

What frequency is used? Is it harmful for employees?

The Infloow Contact Tracer uses Bluetooth wireless technology of 2.4Ghz. This is the same frequency as WiFi. The wireless signals are commonplace and there has not been any scientific data that it is harmful to the public.

Can you use it inside buildings?

Yes, this is not a problem.

What infrastructure do I need to receive the data?

There are no network requirements. The devices work stand-alone. The App to read out the data needs to be installed on tablet or mobile device with internet connection in order to export the scanned contact information. The App will only be available to the HR department.

Can we get weekly reports/statistics with an overview of the people who have not respected the 1,5m 6 feet in the US distance?

Yes but only the HR department will have this information.

Will it interfere with other transmissions / Will other transmitters cause interference to it?

No, there is no evidence that other Bluetooth devices in the proximity (laptop, mouse, mobile phone) can cause interference with the Infloow Contact Tracer. Its signal range is very limited.

Do the tracers require gateways or other IT infrastructure?

No, there are no network requirements. The devices work stand-alone. The App to read out the data needs to be installed on a tablet or mobile device with internet connection in order to export the scanned contact information.

How does the system work? GPS or Bluetooth?

The system uses Bluetooth to transmit and receive signals. No GPS and no location information is used and stored.

Questions about Privacy & Security

How is the privacy guaranteed?

All proximity events are stored on the Infloow Contact Tracer. The device is not connected to the internet and there is no central storage. The Infloow Contact Tracer does not register location data.

Who sees the data and how can we be sure it is not used for others?

The HR department of the customer will receive the Infloow Contact Tracers. All devices have a unique ID and a QR-code. The HR department is responsible for linking these IDs to the employee number and name. Only the HR department will have the App to read the contact data out of a Infloow Contact Tracer device.

Where is the data kept? The HR department?

The HR department is responsible for linking the Infloow Contact Tracers IDs to the employee number and name. Only the HR department will have access to the App to read the contact data out of a Infloow Contact Tracer device.

How long does the data stay in the memory of the tracer?

The Infloow Contact Tracer has a memory for 14 days. This is a circular buffer so day 15 will overwrite day 1. With this system always two weeks of contact information is available which is the incubation time period of Covid-19.

Does it track my location?

No, the device has no localization tracking functionality.

Does an employee have access to the data?

Only the HR department will have access to the App to read the contact data out of a Infloow Contact Tracer device.

What happens if I wear the badge outside or take it home? Does it still work when I go back to work?

The worker can take the device home, but it will not be of use there. The Infloow Contact Tracer is not intended to be used in the public space. When the worker arrives the following day with the device, it will start scanning co-workers again.

Can people read it with bluetooth technology outside of the office?

No, only the HR department will have access to the App on their mobile phone or tablet to read the contact data out of a Infloow Contact Tracer device.

Does the tracer only read other devices when they are on the same system?

The Infloow Contact Tracer will only trace other Infloow devices, it is a closed looped system.

Questions about the service

Is there maintenance? Does your company supply?

Yes, we have a 24/7 support desk available.

What if someone loses the Infloow Contact Tracer?

This event should be reported immediately to the HR department.

What is the difference with other Contact tracing Apps which are now being developed?

Governments, public and private health companies are working on introducing proximity Apps for the public in order to help safeguard social distancing requirements. The Apps under development also make use of Bluetooth technology to measure distance between two mobile phones. The difference between these Apps and the Infloow Contact Tracer, is that the Apps are linked to the internet and to a central authority which needs to register who is infected and who is not. The Infloow Contact Tracer is a dedicated device with its own battery and will function 24/7. There is no central database. The data is stored in each device and only when a worker becomes infected, will their contact data be exported. This function can only be performed by qualified and certified personnel.

How many Infloow Contact Tracers can one company use?

There are no limitations.